Privacy Policy

nformation We Collect from Our Users

We collect data to operate the platform and deliver a fast, reliable analytics experience. This includes personally identifiable information such as your name, email address, and billing details when you sign up or subscribe. We also collect usage data — IP addresses, device and browser type, pages visited, session durations, and error reports. Because Kessel is an analytics tool, we process the questions you ask and connect to the data in your warehouse to return answers.

We only collect data relevant to your use of the platform and never gather unnecessary personal information. All data is stored and processed securely, in line with international data laws.

Key Points:

• Personal info like name, email, and account details

• The questions you ask and workspace settings

• Device, browser, and usage behaviour logs

How We Use the Data You Provide

The data we collect is used to run the platform, keep it stable, and return the answers you ask for. Your personal data lets us maintain your account, handle subscriptions, and send essential communications. Usage analytics help us understand how Kessel is used so we can improve performance and ship meaningful updates. When you ask a question, Kessel uses the context of your connected data temporarily to generate and run the query.

We never use your data for external training or analysis without your consent. Insights from how you interact with Kessel help us make the product more reliable with every session.

Key Points:

• Return answers to the questions you ask

• Optimise performance using real-time usage feedback

• Improve stability and prevent unauthorised access

Protecting Your Connected Data

Your data is your property, and protecting it is our highest priority. Kessel queries the data in your warehouse in place — we do not copy it out or retain it beyond what’s needed to return your answers. Your data is never accessible to unauthorised personnel and is never used to train AI models without explicit permission. All data is encrypted in transit and at rest using industry-standard protocols, and queries run in isolated, secure environments.

Key Points:

• Data queried in place — not copied out of your warehouse

• Encryption for data in transit and at rest

• Never used to train AI models without consent

Sharing Data with Third-Party Service Providers

We rely on a limited set of trusted providers to run essential functions — cloud hosting, payment processing, error tracking, and analytics. These providers are contractually bound to strict data protection agreements and receive only the minimum data needed to do their job.

We do not sell, rent, or share your personal data with third parties for advertising or marketing. Examples of providers may include a payments processor for billing and secure cloud infrastructure for hosting.

Key Points:

• Providers limited to the minimum data necessary

• No advertising or marketing tracking without consent

• Personal data is never sold or rented

Security Practices to Keep Your Data Safe

We apply strict security measures — encryption, secure authentication, and regular audits — to protect your information from unauthorised access or misuse.

Key Points:

• SSL/TLS encryption for all transmitted data

• SSO and two-factor authentication to secure accounts

• Role-based access controls and SOC 2 Type II practices

Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and data residency options (EU/US) are available on eligible plans. To make a request, contact us at the address below.

Key Points:

• Access, correct, export, or delete your data

• EU/US data residency on eligible plans

• Requests handled via the contact below

Future Changes to This Policy

We may update this policy to reflect new features or legal requirements. You’ll be notified of significant changes via email or a dashboard alert, and the effective date above will be updated.

Contact Us

Questions about this policy? Contact us at privacy@example.com.